The utility billing department is located at New Hope City Hall, 4401 Xylon Ave N.

Yes.  Online utility payments are processed through the vendor Invoice Cloud, which can be accessed by clicking the following link: Invoice Cloud.

For additional frequently asked questions about online utility bill payment through Invoice Cloud, click here.

Registration is not required for one time payments or to view your current bill.

Property Owners: By registering with a user name and password you will have the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, schedule payments for future dates, send a courtesy email at no extra charge, and sign up for Auto-Pay. You also avoid having to enter your payment information each time you pay a bill.

Water meters, valves, service lines, stop boxes, and corporation stops are the sole responsibility of the property owner. If you need the water turned off or on at the stop box for any reason please contact Public Works at 763-592-6766. A fee of $50 will be charged to turn the water off, and a second fee of $50 will be charged to turn the water back on. 

The same process applies if you have a saved credit or debit card file online. You will need to log into your online account, click on "my profile", then click on "payment methods" to update your account.

NO, only owners should at this time. However, tenants are allowed to make one time payments, view/print bills, and see the property history information with your customer and account number.

Please contact your landlord. Per city ordinance utility bills are the responsibility of the property owner. 

Tenants can not and should not sign up for online accounts.

Contact Utility Billing at least five business days prior to your closing or moving date. Either call 763-592-6760 or email [email protected]. Please be prepared to provide the following information:

• Service address
• Your name and phone number
• Forwarding address for the final bill
• Closing/moving date
• Title-closing company name and phone number
• New buyer's name

Delinquent and unpaid utility bills are the responsibility of the current property owner. If a property changes ownership, the new property owner becomes responsible for any outstanding utility bill balance. Before purchasing a home in New Hope, the city encourages potential homeowners to make sure that all past due utility accounts are paid in full or that enough money has been set aside in escrow at closing to cover the final bill amount.

Individuals who inquire about a utility account or special assessments on a property in New Hope must do so in writing. The request may be submitted using the online "Property History / Assessment Request" form, or the request may be faxed to 763-592-6776 or emailed to [email protected]. Please include the following:

• Name, phone number and email address of person requesting information
• Address of property in New Hope
• If property is being sold:
  • Closing date
  • Buyer's name
  • Title-closing company name and phone number

Please allow up to two business days for a response.