City of New Hope COVID-19 Operational Updates

City of New Hope COVID-19 Operational Updates
Posted on 04/20/2020

Updated on 5/6/2020

Beginning Monday, May 4, staff will begin the process of returning to work at city facilities with a number precautionary measures put into place to protect their health and well-being. Additionally, some employees will continue to work from home to minimize the number of people in facilities at one time. During this period of transition, the city hall/police station and public works facilities remain closed to the public. We’re still here for you (virtually) and available by phone, email and via our website. With modified staffing and schedules, the best way to communicate with employees is by email. Staff will continue to diligently check voicemail messages, but please understand there may be delays.


  • Police and fire-rescue services continued to be staffed.
  • With emergency response being the main priority, police staff will not be providing fingerprinting services for the public until further notice.

Parks and Recreation

  • All Parks & Recreation activities, classes, programs, events and facility rentals are canceled or postponed through May 31.
  • All playgrounds, basketball courts and the skatepark have been closed due to the difficulty of effectively cleaning and physical distancing. Parks and trails remain open.
  • The golf course is open with additional precautionary measures in place.
  • The ice arena remains closed at this time.

Public Works

  • Public works staff will return to work, with precautionary measures in place, beginning Monday, May 4.
  • The public works facility remains closed to the public at this time.
  • Utility payments can be made online at or dropped at the public works or city hall drop boxes. Messages related to utility bills may be left on 763.592.6760 and staff will return calls as soon as they are able. The city will not turn off water due to non-payment.

Community Development/Inspections

  • The city continues to issue building, plumbing, mechanical and electrical permits. Completed applications may be mailed to
  • In-person inspections are not being conducted at this time. Inspections via texted pictures and FaceTime may be scheduled by calling 763.531.5127..
  • Inspections of other permits (right-of-way, stormwater, etc.) are postponed until further notice.


  • City hall will be open for council meetings. To abide by the recommendation of fewer than 10 individuals gathering, some staff and council members will be remote. Residents and businesses are encouraged not to attend meetings at city hall, but instead participate virtually (details for connection are available within the meeting on the city calendar). The agenda packets will be available on the city website before the meetings.
  • Personnel board meetings will be held as posted on the personnel board page.
  • May Property Manager's Meeting canceled.


  • As the pandemic is expected to continue for the foreseeable future, the city clerk is working closely with Hennepin County and the Secretary of State’s election offices to monitor the evolving situation and make plans for any changes.
  • It is important to note that all Minnesota voters can vote by mail using the absentee voting process for the Aug. 11 Primary Election and Nov. 3 General Election. Absentee ballots will be mailed beginning June 26 for the Primary Election and Sept. 18 for the General Election. Visit for more information or to request an absentee ballot.

The New Hope Emergency Management Team is closely monitoring and responding to the spread of the novel coronavirus or COVID-19. The city of New Hope will continue to follow the guidance of experts at the Center for Disease Control and the Minnesota Department of Health regarding precautionary measure and actions taken.

This article will be updated as the situation evolves.

Mayor Kathi Hemken/CCX Media Update Videos