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City of New HopeMinnesota

Crime Free Multi-Housing

New Hope Police Department participates in the Crime Free Multi-Housing Program working with rental owners, managers, and residents of multi-housing communities, apartments and townhouses on ways to improve safety and reduce crime.  New Hope Police Department currently hosts the CFMH Phase 1 training once per year in September.  For additional information and CFMH resources, please explore the links below.  
About Crime Free Multi-Housing (CFMH)

The Crime Free Multi-Housing (CFMH)program is designed to reduce crime, drugs, illegal, and nuisance activity in rental communities. Developed in 1992, CFMH can be found throughout the U.S. and Canada. CFMH is pro-manager, pro-resident, and anti-crime. CMFH is a three-phase program:

  • PHASE I: Management/Owner Training
  • PHASE II: Crime Prevention Through Environmental Design (CPTED) survey
  • PHASE III: Resident Crime Watch

Once all three phases are completed, the property is fully certified. This allows use of the CFMH sign and use of the logo in advertising. Certification must be renewed annually.

CFMH Training

Data Request Form - Fill In Form.pdfThe CFMH Phase I training is one component of the Best Practices program for rental licensing in New Hope. The New Hope Police Department hosts a Refresher CFMH training at least once per year in December.  Any upcoming training will be linked below.  This training is open to anyone involved in rental housing including:

  • Single-Family rental owners or managers
  • Multi-Housing rental owners or managers
  • Property Maintenance
  • Leasing Agents
  • Regional Managers

Phase I classes are offered periodically in neighboring communities.  You can find posted classes on the Minnesota Crime Prevention Association training calendar:

CFMH Resources and Links
Monthly Reports for Multi-Housing

The New Hope Police Department currently offers monthly apartment reports to apartment managers or owners who are interested in signing up for the program. The program is designed to provide you monthly updates on the calls for service at your property without you needing to call and request it each month.  The program runs for a calendar year, but if you would like to sign up after the deadline for registration it can be pro-rated or you can receive reports going back to January 1 of the year you register for.  The registration form and cover letter with further details are found below.

Disorderly Behavior


New Hope Ordinance Section 3-31(j), Disorderly Behavior at Registered Rental Dwelling Units, holds the registered owner responsible for making sure that tenants and tenants’ guests do not engage in disorderly behavior in rental dwelling units. The “rental dwelling unit” includes common areas in a home or building where the rental unit is located.

Please note that New Hope’s ordinance does not prohibit or restrict the number of police calls that may be made by any New Hope resident. Tenants have a right to call 911 for assistance. The ordinance is specific to disorderly behavior, not number of police calls.

What is a Violation?

Drug-related illegal activity in the rental dwelling unit

This includes the illegal possession, manufacture, sale, distribution, purchase, use, or possession with intent to manufacture, sell, or distribute a controlled substance or possession of drug paraphernalia.

Acts of violence or threats of violence

This includes, but is not limited to, discharge of firearms, prostitution, intimidation, or any other act that otherwise jeopardizes the health, safety or welfare of the owner, his agents or tenants.

Disorderly conduct

This includes, but is not limited to, brawling or fighting; engaging in offensive, obscene, abusive, boisterous, or noisy conduct or in offensive, obscene, or abusive language that arouses alarm, anger, or resentment in others.

Public nuisance

This includes, but is not limited to, maintaining or permitting a condition that unreasonably annoys, injures, or endangers the safety, health, morals, comfort, or repose of any considerable number of members of the public; or interfering with, obstructing, or rendering dangerous for passage, any public right-of-way.

Unlawful use or possession of a firearm or weapon

Obstructing Legal Process

This includes, but is not limited to, obstructing or hindering lawful execution of any legal process or interfering or obstructing rescue personnel.

Unlawful sale or possession of intoxicating liquor or 3.2 malt liquor

This includes, but is not limited to, selling liquor without a license and selling to a person under the age of 21.

Noise violations

These include, but are not limited to, operating excessively noisy vehicles, participating in noisy parties or gatherings that disturb the peace, operating a radio or other device between the hours of 10 p.m. and 7 a.m. in such a manner as to be plainly audible in the hallway or adjacent room or properties, or permitting an animal to continuously disturb the comfort of others.


It is not considered an event of disorderly behavior when the victim and suspect are “Family or household members” as defined in the Domestic Abuse Act, Minnesota Statutes, Section 518B.01, Subd. 2(b) and when there is a report of “Domestic Abuse” as defined in the Domestic Abuse Act, Minnesota Statutes, Section 518B.01, Subd. 2(a).

It is also not considered an event of disorderly behavior when a call is the result of someone seeking emergency assistance that is protected by Minnesota State Statute 504B.205, residential tenant’s right to seek police and emergency assistance.

Please note that a “disorderly behavior violation” does not require criminal charges or conviction.

What happens if a disorderly behavior occurs at a rental property?

The city maintains records of disorderly behavior violations and notifies the rental property owner and tenant of each violation. The ordinance is unit and/or tenant specific and actions to remedy problems with disorderly behavior will pertain only to the involved unit and/or tenant.

Second and third instances of disorderly behavior are those which:

  1. Occur at the same rental dwelling unit; or
  2. Involve tenants at the same rental dwelling unit; or
  3. Involve guests or invitees at the same rental dwelling unit; or
  4. Involve guests or invitees of the same tenant; or
  5. Involve the same tenant.

First Violation

After the first violation within any twelve-month period, the city notifies the owner and tenant of the violation by first class mail and directs the owner to take steps to prevent further violations. If a rental property owner would like the city’s assistance in identifying resources to address problems with a tenant, please contact the Police Department at 763-531-5170.

Second Violation within 12 Months

After the second violation at the same unit or involving the same tenant, the city notifies the owner and the tenant of the violation by first class mail. The city will direct the owner to submit, within 10 days of the date of the notice, a written report of all actions taken by the owner since the first violation notice and actions the owner intends to take to prevent further disorderly behavior.

Third Violation within 12 Months

After the third violation in twelve months, if the property owner fails to diligently pursue correction of the situation, the City Council may fine, revoke, suspend, or not renew the rental registration for the rental unit.

Council Action

The hearing before the Council after the third violation in 12 months is a civil hearing, and the Council will make its determination based on a “fair preponderance of the evidence.” It is not necessary that criminal charges be filed in order for the city to fine, revoke, suspend, or not renew a registration permit and a dismissal or acquittal of criminal charges does not prohibit the city from taking action against a registration.

Postponing Permit Action

The intent of the city’s disorderly behavior ordinance is to encourage registered rental property owners to take appropriate action to address the disorderly behavior of tenants. The ordinance indicates that if an eviction process is pending or if an owner gave notice to a tenant to vacate within 30 days, the city will postpone permit action. However, if an owner fails to diligently pursue the eviction process, the city may proceed with fines, revocation, suspension or non-renewal of a registration permit action.

Any adverse action against the rental registration permit will be postponed or discontinued at any time if it appears the registered owner has taken appropriate measures which will prevent further instances of disorderly behavior, which may include a failed eviction process.

Housing Court

Did you know that the fourth district of the Minnesota Judicial Branch includes Housing Court? Housing Court is a specialty court that handles cases involving landlord and tenant disputes. Housing Court provides a legal way for a landlord to remove or evict a tenant from a rental unit, and also provides remedies for tenants’ rights.

For more information call 612-348-5186 or visit

Direct Contact:

Officer Brad Kallio
[email protected]


New Hope Police Department
4401 Xylon Avenue North
New Hope, MN 55428



Non-Emergency Dispatch:


Police Records & Administration:

Fax: 763-531-5174

Office Hours:

8am to 6pm Monday-Friday
10am-2pm Saturday
CLOSED Sundays and Holidays

Permit to Purchase Applications Accepted:

8am-4pm Monday-Friday

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