The most recent utility bill and account history may be viewed at the link below using the customer and account numbers found on the monthly utility bill. 

View Utility Bill

Pay utility bills online through Invoice Cloud, the City's online payment system. Invoice Cloud accepts payment by Visa, Mastercard, Paypal, Venmo or electronic check.

 

To log in to an existing account and pay online, click here: Pay Bill Online with Existing Account

 

To make a one-time online payment a customer/account number, click here: One Time Online Payment

 

The maximum payment per credit card transaction is $5,000, however, multiple transactions can be made. There is no maximum payment for payment by electronic check.

Pay utility bills over the phone by calling 844.869.3219. Customers will need to have the account number and customer number. This service only accepts Visa, Mastercard or an electronic check. 

 

The maximum payment per credit card transaction is $5,000, however, multiple transactions can be made. There is no maximum payment for payment by electronic check.

Utility bills may be paid in person at New Hope City Hall, 4401 Xylon Ave N, from 8 a.m. to 4:30 p.m. Monday through Friday. Accepted forms of payment are cash, check, money order or credit cards. 

Payment drop boxes are available for after-hours payments at New Hope City Hall and New Hope Public Works, 5500 International Parkway.

Homeowners will need their account and customer number to register for paperless billing. These can be found on monthly utility invoices or by calling the utility billing department at 763.592.6760.

Those registered for paperless billing will not receive a hard copy of the utility billing statement in the mail. Instead, they will receive a digital invoice sent to their registered email addresses. 

•  Sign Up for Paperless Billing

Pay utility bills online at Invoice Cloud, the City's online payment system. The service currently accepts Visa, Mastercard, Paypal, Venmo or electronic check. Residents can access Invoice Cloud here:

• Invoice Cloud

Note: Signing up for automatic payment overrides any other autopayment previously set up with the City. 

Those signing up for autopay online must update the cart or account attached to their automatic billing as they expire or are no longer valid. Any previously saved but expired payment methods should be deleted under the "payment methods" tab. Rejected or returned payments are subject to additional fees. 

Utility bills can be paid over the phone by calling 844.869.3219. Customers will need to have the account number and customer number. This service accepts Visa, Mastercard or electronic check.

There is no extra charge for these payment options.

Access the link below to update an online payment account's credit or debit card information.

•  Change/Edit Current Card on File

After clicking the link above:

1.  Log in using your username and password.
2.  Navigate to the "My Profile" tab at the top of the screen.
3. Click on "Payment Methods" in the drop-down of the "My Profile" tab.

To update the expiration date of a current payment card, click "edit" on the card information under "Saved Payment Methods" and update the card information.

To update the current card number on file or input new card information, delete the current card on file under the "Saved Payment Methods" and then add the new card information by clicking "+Add New Credit Card".